Terms of Service
1. Overview
Welcome to Urban Sauna. By accessing or purchasing from urbansauna.ae, you agree to comply with and be bound by the following Terms of Service. These terms apply to all site users, including visitors, customers, and contributors of content.
The website is owned and operated by A3 Solutions (F.Z.C), a company registered in the Ajman Free Zone, United Arab Emirates (C1 Building).
2. Use of the Website
You agree to use this website only for lawful purposes and in accordance with these Terms. You may not use our products or content for any unauthorized or illegal activity, including reselling without permission.
We reserve the right to refuse service or cancel orders if misuse or fraudulent activity is suspected.
3. Product Information
We aim to ensure that all product descriptions, images, and pricing are accurate. However, minor variations may occur due to screen display or product updates. Urban Sauna reserves the right to correct errors or update product information without prior notice.
4. Orders & Payments
All payments are processed securely through our approved payment partners. By completing a purchase, you confirm that the provided payment details are valid and authorized for use.
Prices are listed in AED (United Arab Emirates Dirhams) and may include or exclude VAT as applicable.
5. Shipping & Delivery
Delivery timelines and conditions are outlined in our Shipping Policy. Urban Sauna is not liable for delays caused by courier partners, customs, or events beyond our control.
6. Returns & Exchanges
Our Refund & Returns Policy governs all return, replacement, and exchange requests. Customers are responsible for ensuring eligibility before returning any product.
7. Intellectual Property
All website content — including text, images, graphics, and logos — is the property of Urban Sauna / A3 Solutions (F.Z.C) and is protected under UAE copyright laws. Reproduction or redistribution without written consent is prohibited.
8. Limitation of Liability
Urban Sauna shall not be liable for any indirect, incidental, or consequential damages resulting from product misuse, delay, or website unavailability. Product use should always follow the manufacturer's safety and installation guidelines.
9. Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the courts of the Emirate of Ajman.
10. Contact
For questions about these Terms, please contact us at:
Email: contact@urbansauna.ae
Company: A3 Solutions (F.Z.C), C1 Building, Ajman Free Zone, UAE