Privacy Policy
At Urban Sauna, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit urbansauna.ae or make a purchase.
Information We Collect
We collect information you provide directly to us, including:
- Personal details: Name, email address, phone number, and delivery address
- Payment information: Billing address and payment method details (processed securely by our payment partners)
- Order history: Products purchased, order dates, and delivery preferences
- Communications: Messages you send us via email, contact forms, or customer support
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and respond to inquiries
- Send you updates, promotions, and marketing communications (with your consent)
- Improve our website, products, and customer experience
- Detect and prevent fraud or unauthorized activities
- Comply with legal obligations
Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
- Service providers: Trusted partners who help us process payments, deliver orders, and provide customer support
- Marketing partners: Platforms like Meta and Google for targeted advertising (you can opt out via cookie settings)
- Legal authorities: When required by law or to protect our rights and safety
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content. For more details, please see our Cookie Policy.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing communications at any time
- Request a copy of the data we hold about you
- Withdraw consent for data processing where applicable
To exercise any of these rights, please contact us at contact@urbansauna.ae.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.
Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at contact@urbansauna.ae.